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Terms & Conditions

It's the fine print




  • Chas Clarkson warrants that the Goods will be supplied using reasonable care and skill.
  • Chas Clarkson does not warrant that the Goods supplied are error-free, accurate or complete.
  • Chas Clarkson reserves the right to make product description, image and price changes as necessary.



  • We accept no responsibility if products are modified in any manner from the condition that they were supplied.
  • The Customer shall bear the risk of any and all direct and indirect damage that may be caused to the goods, immediately after the goods are considered as delivered.



  • Chas Clarkson will not be responsible for any circumstance beyond our control, whether or not foreseeable at the time of conclusion of the agreement including Act of God, accident, Industrial strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.



  • Both parties shall maintain strict confidence and shall not disclose to any third party any information or material relating to the other or the other’s business which comes into that party’s possession and shall not use such information and material without written permission by the other party. This provision shall not, however, apply to information or material which is, or becomes, public knowledge by means other than by breach by a party to this clause.



  • We aim to dispatch all orders within 4 working days.



  • Chas Clarkson will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies to the Customer (or which may be received from the Customer).



  • It is imperative that all products purchased from Chas Clarkson are only used in the manner that they are intended to be used when sold.
  • The majority of products are intended to be used as decorative products only.
  • Products purchased from us must not be modified or adapted in any way. We accept no responsibility if products are modified in any manner from the condition that they were supplied.



  • Custom ordered products are not returnable.
  • For return of standard stock product, prior approval must be obtained from Chas Clarkson.
  • Return authorisations must be obtained within 10 days of receipt of goods.
  • We do not refund for change of mind purchases.
  • Incorrect orders in error supplied by Chas Clarkson will be replaced only upon receipt of returned incorrect goods.
  • In the event of incorrect goods supplied by us to you and goods are returned in accordance with the returns guidelines set out above and the correct goods that you ordered are no longer available, we will issue you with a credit note or refund. It is essential that all goods returned to us as an authorised return are in exactly the same condition that they were sent to you. This includes the original packaging of the product.



  • Please inspect cartons before signing a delivery receipt or bill of lading. In the event of damage, please note the bill of lading and notify Chas Clarkson immediately.
  • Items that have been used or damaged whilst being used in an unreasonable way may not qualify for exchange or refund.
  • We will only accept returns that have been authorised by Chas Clarkson in advance and are accompanied by your original transaction receipt.
  • Claims arising from loss or damage in transit must be made in writing within 7 days of date on invoice.
  • In the event of the wrong product supplied by Chas Clarkson to you or product damaged in transit to you, you must contact us within 48 hours of your delivery time that you wish to return a product you have purchased.
  • In the event of faulty products, you must contact us within 14 days of your delivery date. It is essential that as soon as you become aware that a product is faulty that you cease using it immediately and contact us.
  • In the event of a product being damaged in transit to you, you must contact us within 48 hours of your delivery date that you wish to return a product you have purchased.
  • 3rd Party Freight:  If the Customer is to choose their own freight provider, Chas Clarkson accepts no responsibility for loss or damage to the cargo. The cost of replacement or repair of the goods will not be covered by Chas Clarkson. A minimum of 48 hours is required to obtain freight dimensions and weight when using your own freight provider.



  • Decorative trim: 2 Christmas seasons
  • Foliage: 3 Christmas seasons
  • Decorative low voltage foliage lighting: 2 Christmas seasons
  • Decorative LED lighting: 2 Christmas seasons
  • External Decoration: 1 Christmas season
  • Light curtains & controllers: 1 Christmas season
  • Fibreglass void decoration: 2 Christmas seasons
  • Santa Experience components: 2 Christmas seasons


  • Product warranty does not cover normal wear and tear or damage caused by the public.
  • Product warranty will cover against defective workmanship and materials.
  • Replacement bulbs required for lighting maintenance are not covered under warranty terms.
  • If a product malfunctions whilst under warranty, Chas Clarkson will replace the item at no cost to the client.
  • Product Warranty only exists for new purchased products. Existing/current decorations may not be covered by the General Product Warranty if the warranty term has expired.