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You've got questions? We've got answers

Do you have a store where I can see your products?

Yes, however due to the impact of COVID-19, the showroom is closed until further notice and we are open for Click & Collect only. Our showroom and store is located at 1028 Botany Road, Botany, NSW 2019. We are right next to the Sydney City Volkswagen and Skoda car dealerships and the nearest cross street is Lord Street. Off street parking is available.

What are your showroom trading hours?

From October to December each year, our showroom is normally open from 9am to 4.30pm, commencing after the October Long Weekend. However, due to the impact of COVID-19, the showroom is closed until further notice. From February to early October, the showroom is open by APPOINTMENT ONLY – please call 1300 300 195. Please call to confirm trading hours as they are subject to change.

Can I pick up an online order from your showroom?

Yes. Click and Collect is a service that allows you to place an order online or via phone and then collect when ready. Simply place an order online or over the phone and we will process your order and notify you when it is ready for collection.

Is there a minimum spend for online orders?

Yes, there is a minimum spend for all orders of $250.00.

How will I know when my order is ready to collect?

You will receive an email and/or phone call once your order is ready. Please bring your ID and proof of purchase when collecting.

Do prices on the online store include GST?

Yes, all prices are GST inclusive. If you are ordering from outside Australia, please let us know and we will provide a GST-free quotation.

What are the freight charges for my order?

Due to the large range of our product sizes; from trees over 10m tall, to baubles that are 20mm small – and the different locations our customers live in around Australia and beyond – we need to calculate the specific delivery costs for each order we receive, especially if multiple “bulky” items are ordered. As a result, you will not be charged automatically and we will contact you by phone or email to confirm the delivery costs before processing your payment.

Can I pay by direct deposit instead of credit card?

Yes you can. Simply click ‘Phone me for other payment options’ and we will touch base with our account details for payment. Please use your order number as reference and forward a remittance notification to hello@chasclarkson.com.au

What is Chas Clarkson's stock returns policy?

You will need to contact us to discuss the state of the goods to be returned. If goods were received damaged, we will require proof of damage and the item will need to be returned to Chas Clarkson and will either be refunded or replaced at our cost.

If you receive an item that was not originally ordered, you will need to contact us ASAP (within 48 hours of delivery) and you will receive the replacement item(s) once the incorrect item has been returned. If that item is no longer available, we will issue a credit or refund.

Goods returned as a result of a ‘change of mind’ will need to be returned at the buyer’s expense and will only be accepted if goods are received in the original purchase condition.

No credit will be issued on freight and handling charges.

Please check our Terms & Conditions page for more information regarding returns.

What if I need an item urgently?

If goods are required by a specific date, please specify in your delivery instructions and/or give us a call on 1300 300 395 and we can discuss what can be arranged. Additional freight charges may apply for orders sent by express dispatch and all tracking details will be provided. We will do our best to get your item(s) dispatched urgently, but once goods are in the hands of a third party for delivery we cannot take responsibility for any delays experienced beyond our control.

What is the warranty for Lighting products?

All of our lighting and electrical products are designed for use in accordance with Australian standards. Many electrical products use a transformer to convert them to low voltage. Where applicable, this is specified in the respective product description. We offer a 1-year warranty for all items that include a lighting element. If decorations are looked after carefully and stored appropriately when not in use, we are sure you will get many more years of use out of the commercial-grade lighting products supplied by Chas Clarkson.

Please check our Terms & Conditions page for more information regarding warranties.

Do you stock Glass Baubles?

We do not stock glass products as all our items are designed for commercial use in public spaces.

Do you stock Customisable Baubles?

No, we suggest you contact a printing specialist to obtain these.

Can I hire Christmas Decorations from Chas Clarkson?

We have a limited range of items available for hire. Please contact us to discuss your options on 1300 300 195, including the length of time to be hired and the location and delivery requirements.

We’re Here To Help

We pride ourselves on impeccable customer service. It’s what sets us apart and is one of the main reasons why our clients keep coming back to Chas Clarkson. One of our 5 Core Values is to “Be Supportive” – both of each other and of our clients. Our team is ready to help you in any way we can.

Question Not Listed?

We like a challenge. If your question isn’t listed here or if you need more information, get in touch via our Contact Us page. If we don’t know the answer immediately, we will endeavour to get back to you as soon as we can. In the meantime, you might like to browse our Resources page for more tools and information.