Terms & Conditions

CHAS CLARKSON ONLINE STORE AND SUPPLY ONLY PRODUCTS 

PROVISION OF GOODS

  • The Company warrants that the Goods will be supplied using reasonable care and skill. 
  • The Company does not warrant that the Goods supplied are error-free, accurate or complete. 
  • The Company reserves the right to make product description, image and price changes as necessary.
  • Estimated lead times of out of stock items and deliveries are in no form binding upon Chas Clarkson and are not a contractual obligation.

WARRANTY PERIODS

  • THREE CHRISTMAS SEASONS                                                                                                                                            
    Foliage     
  • TWO CHRISTMAS SEASONS                                                                                                                                            
    Decorative trim                                                                                                                       
    Fibreglass void decoration                                                                                                                     
    Santa Set components     
  • ONE  CHRISTMAS SEASON                                                                                                                    
    External Decorations                                                                                                                                                                        
    D
    ecorative low voltage foliage lighting                                                                                                                                                      
    Decorative LED lighting                                                                                                                                                                          
    Light curtains & controllers  

TERMS OF PAYMENT 

  •   Outstanding accounts not finalised within 30 days of date of invoice, will be liable to late payment fees and interest charges.  

CUSTOM ORDERS  

  • For any custom order, Chas Clarkson requires a 50% deposit.
  • Custom manufactured goods and special order items are not returnable.       

AVAILABILITY

  • All products on are website and catalogues are supplied subject to availability.

LIMITATION OF LIABILITY

  • We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied.
  • The Customer shall bear the risk of any and all direct and indirect damage that may be caused to the goods, immediately after the goods are considered as delivered.    

FORCE MAJEURE

  • The Company will not be responsible for any circumstance beyond the Company's control, whether or not foreseeable at the time of conclusion of the agreement including Act of God, accident, Industrial strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance.

CONFIDENTIALITY

  • Both parties shall maintain strict confidence and shall not disclose to any third party any information or material relating to the other or the other’s business which comes into that party’s possession and shall not use such information and material without written permission by the other party. This provision shall not, however, apply to information or material which is, or becomes, public knowledge by means other than by breach by a party to this clause.

DELIVERY 

  • We aim to dispatch all orders within 3 working days. Estimated lead times and deliveries are in no form binding upon Chas Clarkson and are not contractual.

RISK OF LOSS OR DAMAGE   

  • The Company will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies to the Client (or which may be received from the Client).

USAGE OF PRODUCTS SOLD

  • It is imperative that all products purchased from Chas Clarkson are only used in the manner that they are intended to be used when sold.           
  • The majority of products are intended to be used as decorative products only.
  • Products purchased from us must not be modified or adapted in any way. We accept no responsibility if products are modified in any manner from the condition that they were supplied.

REFUNDS & RETURNS  

  • Custom ordered products are not returnable.
  • For return of standard stock product, prior approval must be obtained from Chas Clarkson.                                                                                                                                                  
  • Return Authorizations must be obtained within 10 days of receipt of goods.
  • A 20% restocking fee will be assessed on returns unless the return is a result of an error on Chas Clarkson's part or merchandise is defective. 
  • We do not refund for change of mind purchases.
  • Incorrect orders in error supplied by the Company, will be replaced only upon receipt of returned incorrect goods.
  • In the event of incorrect goods supplied by us to you and goods are returned in accordance with the returns guidelines set out above and the correct goods that you ordered are no longer available, we will issue you with a credit note or refund. It is essential that all goods returned to us as an authorised return are in exactly the same brand new condition that they were sent to you. This includes the original packaging of the product.                                                                                                                                                                                                                     

CLAIMS

  • Claims for damaged goods are the responsibility of the carrier.                                                                                                                                                                     
  • Please INSPECT CARTONS BEFORE SIGNING A DELIVERY RECEIPT OR BILL OF LADING. In the event of damage, please note the bill of lading and notify Chas Clarkson immediately.
  • Items that have been used or damaged whilst being used in an unreasonable way, or have been damaged may not qualify for exchange or refund.
  • We will only accept returns that have been authorised by Chas Clarkson in advance and are accompanied by your original transaction receipt.                                                                                                                                                                                                                                                                                                          
  • Claims arising from loss or damage in transit must be made in writing within 7 days of date on invoice.
  • In the event of wrong product supplied by us to you, product damaged in transit to you, you must contact us within 48 hours of your delivery time that you wish to return a product you have purchased.
  • In the event of faulty products you must contact us within 14 days of your delivery date. It is essential that as soon as you become aware that a product is faulty that you cease using it immediately and contact us.
  • In the event of a product being damaged in transit to you, you must contact us within 48 hours of your delivery date that you wish to return a product you have purchased. 
  • 3rd Party Freight:  If the client is to choose their own freight provider, Chas Clarkson accepts no responsibility for loss or damage to the cargo. The cost of replacement or repair of the goods will not be covered by Chas Clarkson. A minimum of 48 hours  is required to obtain freight dimensions and weight when using your own freight provider.            

 

CHAS CLARKSON CHRISTMAS CONCEPTS / CUSTOM PROJECTS

CONFIDENTIALITY  

  • Both parties shall maintain strict confidence and shall not disclose to any third party any information or material relating to the other or the other’s business which comes into that party’s possession and shall not use such information and material without written permission by the other party. This provision shall not, however, apply to information or material which is, or becomes, public knowledge by means other than by breach by a party to this clause

COMMENCEMENT OF PRODUCTION

  • Once production commences, there may be slight variances to the artist's impressions presented, on colour, finish or scale.           
  • Price changes may be incurred by the Client if after the proposal has been approved and/or production has commenced, specifications are altered by the client or a third party.

INSTALL AND DISMANTLE

  • I & D processes will be conducted, as per quoted, pending equipment availability.  Wherever possible, Chas Clarkson will endeavour to adhere to the Installation & Dismantle dates put forward in the proposal, however, they can be subject to change for reasons of bad weather or circumstances beyond our control.
  • Chas Clarkson may impose an additional charge if the install team experience unacceptable delays due to circumstance beyond their control i.e. Team being refused access (security issues), client equipment/plant not available or working, or faulty and or rain/weather delays. Charges will consist of labour or equipment costs at the standard rate.
  • A minimum call out fee of 4 hours per worker will be charged should the client reschedule the installation or dismantle the day of.
  • Any recall requiring Chas Clarkson to return on-site for client requested adjustments, will be charged at the appropriate labour rate at a minimum call out fee stated in the quote provided.                                                                     
  • A "call out" fee will be payable if the client requires any additional work outside the scope of the proposal.  
  • Unless otherwise agreed the Company shall be entitled to sub-contract all or any part of the install and dismantle process.
  • For safety reasons Chas Clarkson may require the client to install fixing points or other infrastructure requirements. Chas Clarkson does not accept liability for any works carried out by other contractors for the above mentioned. 
  • Cancellation of project installation & dismantle either part or whole will be charged out as a cancellation fee of 50% of whole booking.
  • Chas Clarkson will not be held liable for any accidents, incidents or injuries relating to the hire of Chas Clarkson equipment. Settlement of all hire charges and accounts are to be finalised within 30 days of placing order.

PUBLIC LIABILITY & WORKERS COMPENSATION

Chas Clarkson has full Public Liability & Workers Compensation Insurance and our Install & Dismantle teams have full Workers Compensation. 

LIMITATION OF LIABILITY

  • We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied.
  • The Customer shall bear the risk of any and all direct and indirect damage that may be caused to the goods, immediately after the goods are considered as delivered.             

FORCE MAJEURE

  • The Company will not be responsible for any circumstance beyond the Company's control, whether or not foreseeable at the time of conclusion of the agreement including Act of God, accident, Industrial strike, flood, fire, power failure, breakdown of plant or machinery, delay in transit, postal delay, or any other unexpected or exceptional cause or circumstance. The Company shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the Goods nor for any special, indirect, economic or consequential loss or damage howsoever arising or howsoever caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning or use of the Goods

PRICING

The Company reserves the right to increase a quoted POA in the event that the client requests a variation to the work agreed.

WARRANTY 

* APPLICABLE TO PRODUCTS INSTALLED & DISMANTLED BY CHAS CLARKSON  

  • Warranty will only exist if Chas Clarkson conducts the installation & dismantling process.
  • Our product warranty does not cover normal wear and tear or damage caused by the public.
  • The warranty will cover against defective workmanship and materials.
  • Decorations will often require maintenance over the term of the campaign to ensure they keep functioning as intended. This maintenance work is not considered a warranty issue.
  • Where possible maintenance estimates will be supplied for the proposed concept and will be adhered to.
  • Replacement bulbs required for lighting maintenance are not covered under warranty terms.
  • If a product malfunctions whilst under warranty, Chas Clarkson will replace the item at no cost to the client as per Season’s details below.

SEASON ONE - Labour and equipment rental charges to replace the product will be the responsibility of Chas Clarkson.
SEASON TWO & SUBSEQUENT SEASONS - Labour and equipment rental charges to replace the product will be an additional cost to the client.

PERIODS OF WARRANTY

*APPLICABLE TO PRODUCTS INSTALLED & DISMANTLED BY CHAS CLARKSON

  • THREE CHRISTMAS SEASONS                                                                                                                                            
    Foliage     
  • TWO CHRISTMAS SEASONS                                              
    Decorative trim                                                                                                                                                                                      
    Fibreglass void decoration                                                                                                                                                                            
    Santa Set components     
  • ONE  CHRISTMAS SEASON                                                                       
    External Decorations                                                                                                                                                                        
    Decorative low voltage foliage lighting                                                                                                                                                      
    Decorative LED lighting                                                                                                                                                                          
    Light curtains & controllers  

HIRE TERM & HIRE PRODUCTS

  • The standard Christmas Hire Term is for 3 years.
  • If Hire Agreement is cancelled during the 3 year Hire Term, a fee will apply based upon 25% of the remaining decoration hire charges.              
  • All Hire decorations remain the property of Chas Clarkson.
  • During the Hire Term the decorations can ONLY be installed, dismantled and maintained by Chas Clarkson.  
  • All Items are hired in good repair and condition when supplied. Any damage noted must be recorded upon receipt of item.
  • Clients are responsible for all Chas Clarkson hire items whilst in their possession, or on their premises and during the term of the hire. Fees relating to the repair or replacement of the decorations due to theft or damage sustained during the Hire Term (other than general wear and tear) will be payable by the client. Any item damaged, missing or broken, must be retained and Chas Clarkson contacted immediately. In the case of a criminal act, not limited to vandalism or theft. Police must be contacted and an event number recorded, in order for Chas Clarkson to conduct a damage assessment and replacement.                                                                                                                                                             
  • Chas Clarkson may impose an additional charge if the install team experience unacceptable delays due to circumstance beyond their control i.e. team being refused access (security issues), client equipment or plant not being available or fully operable, and or rain/weather delays. This charge will consist of labour or equipment charge at the standard rate.
  • Any call out requiring Chas Clarkson to return on-site for adjustments will be charged at the appropriate labour rate, unless the Hire item is faulty, there will be no charge.
  • For safety reasons Chas Clarkson may require the client to install fixing points or other infrastructure requirements. Chas Clarkson does not accept liability for any works carried out by other contractors for the above.

The contents on this page form part of and should be read in conjunction with our complete Terms and Conditions.